What a bad experience 😩
They prescribed me antibiotics for UTI
Same day I ended in hospital in A&E
For a kidney stones.
Do not trust this new system pharmacy first
All they want is make money as for every pharmacy first ref or just a consultation they make extra money they speculate on peoples health to make money .
They don’t ask enough questions to give a diagnosis all the do the follow a set questionnaire from their system and the conclusion of the pharmacist is always
UTI!!
Well I am not a happy customer
And I am in pain and
I don’t need your antibiotics.
I hope other women will be aware after my review .

I use this pharmacy all the time and have always received great service. They're also very patient given the abuse They're subjected to and I've never heard them be anything other than professional. I've witnessed people kicking off because the pharmacy doesn't have their prescription and therefore they can't issue it - that's not the fault of the pharmacy! Yes, the wait times can be long but the pharmacy is positioned between two very busy Doctors surgeries so that's to be expected. There are times of the day when it's quieter so, if you can, pick your moment and go then instead if you don't want to wait.

I got bitten by a bug 🐝 on my allotment 4 days ago, painful and red lumps with heat, discharge and with swelling. Saw the pharmacist almost immediately, into the consultation room, 5 mins later on a course of antibiotics. Great service much better than waiting ages to see a GP. Absolutely brilliant service 👏🙏

Long waiting on the phone or never picked up the phone. Medication are not with long dates. Service is not very good . Staff are good .

This used to be a very good pharmacy now it’s full of incompetent staff, I’ve just sorted my husbands medication out to discover that 4 items are missing with no note to say they are to follow and 2 lots is completely the wrong medication.

Avicenna pharmacy staff are so rude , there’s a man what works in there and he’s so rude . I asked him to tell me nicely even said please what tablets have I’ve got there he was like I can’t be bothered to read them out and put the phone down I don’t appreciate that I’ve got learning disabilities aswel he always rude towards me and I notice he’s rude to other customers to 💔

Courteous and friendly staff. A small pharmacy but well-organised and with decent parking.

Very annoyed with this pharmacy, been going to them for a while now and everything was fine. They changed when they dropped Avicenna and now they have decided to tamper and change my husbands and my details, they have taken it upon themselves to be our nominated pharmacy at the doctors - we have NEVER given them this authorisation and DO NOT want a nominated pharmacy on our medical records. According to GDPR they are not allowed to change records like this without our consent, I am now going to be reporting them this action. BE CAREFUL when dealing with them.

Well organised, friendly essential local service for us Matson ppl. Thanks for being there. In 6 years I have always had (and witnessed other customers have) positive interactions with the staff in this busy pharmacy.

My chemist Hucclecote yet again did not have/did not know when they would have my diabetic injection. My nurse increased dose yesterday. They did not know when it would be in I rang around found it at Matson
Who by the way said they would cover me in future too. Such a relief a chemist that may work as it should.

I have always found the staff at Alvechurch pharmacy to be very polite and helpful. Prescriptions have always been fulfilled in a timely manner unless the item is not available. If this happens I am notified when it does become available. Unavailability is an issue with most if not all pharmacies.
Unfortunately because of the change in parking at the Alvechurch Inn I will probably have to change where I go. A shame.

Refused to sell eye drops for a 92 year old who had just had treatment for ARMD, despite me getting the surgeon to speak to them on the phone. Then advised me to go to another pharmacy. Why?

I have always had good experiences with this pharmacy. Today I witnessed someone being given very personalized treatment, which had been ordered specially for them as they couldn't travel far from the village. I needed a vaccination, which was administered quickly and efficiently despite having not booked and the pharmacy being low on staff due to absence. The staff were sympathetic and considerate and went above and beyond to help me in difficult circumstances.

1 star is generous
Never known staff in a pharmacy to be so incompetent.
Honestly, every time I go there, I have to wait long for my prescriptions. The staff are so slow, no urgency to attend to their customers. They forget to give you part of your prescription, happened on more than 1 occasion, so I have to trek back there for the rest of it, no apologies, honestly they just don't care, customer service is dreadful, some staff are rude, think they know it all but know very little as expressed by their poor demeanor. Need to switch chemists ASAP.

We used the walk in facility to get our Covid booster jabs today and cannot rate this pharmacy highly enough. Our email message to them was promptly answered and our visit made most pleasant by friendly staff and very gentle nurse. Thank you so much!